Frequently Asked Questions

Upgrading your data plan is simple! You can upgrade through our customer portal by logging into your account, or by contacting our customer service team at +965 2222 3333. You can also visit any of our retail locations for personalized assistance. Plan upgrades typically take effect within 24 hours.

Our 5G network currently covers Kuwait City, Hawalli, Salmiya, and major areas of Farwaniya and Ahmadi. We're continuously expanding our 5G infrastructure, with plans to achieve comprehensive coverage across all populated areas by 2027. Check our Coverage page for detailed regional information and expansion timelines.

You can easily monitor your bill and data usage through our customer portal or mobile app. Simply log in with your account credentials to view real-time usage statistics, current charges, and billing history. You can also set up usage alerts to notify you when you're approaching your data limit.

If you're experiencing signal issues, first try restarting your device and ensuring you're in an area with coverage. Check our Coverage page to verify network availability in your location. If problems persist, contact our technical support team at +965 2222 3333. We may need to investigate potential network issues or device compatibility concerns.

Yes, we offer comprehensive international roaming services in over 150 countries worldwide. We have partnerships with major carriers globally to ensure you stay connected while traveling. Roaming packages are available for both voice and data services. Contact us before your trip to activate roaming and learn about available packages for your destination.

Switching to SkyLink Kuwait is easy! You can keep your existing phone number through our number portability service. Simply visit one of our retail locations or contact our customer service team with your current provider details and civil ID. We'll handle the transfer process, which typically completes within 24-48 hours. Special offers may be available for new customers switching from other providers.

We accept various payment methods for your convenience, including credit cards (Visa, Mastercard, American Express), debit cards, bank transfers, and cash payments at our retail locations. You can also set up automatic payments through our customer portal to ensure uninterrupted service. All online transactions are secured with industry-standard encryption.